Testimonials via The Property Ombudsman

The following testimonials can be found on The Property Ombudsman website, as part of a voluntary survey scheme which we participate in which ensures all feedback is from genuine clients and unaltered by us.

"They were extremely helpful when we needed maintenance doing to the house before selling. They organised workmen who did an excellent job they also went to the property to check heating etc was still working during the cold weather. Everyone were very helpful, living in Yorkshire, I felt I could rely on them."

"We found Doug & Sue at the Greenwich branch most helpful even after the sale."

"We have always been very happy with the service offered by this branch."

"We had a long drawn out process. 9 months start to finish. John Payne were very helpful & understanding. They gave us very good service."

"Property was in London, I live in Leicestershire. They made it really easy & were extremely helpful."

"Excellent professional service kept informed about every detail – nothing too much trouble. Staff always willing to help and advice. We were delighted with their service. Would like to recommend Lee, Will, Richard, Ruth and Dulcie at John Payne very highly – an excellent team."

"Excellent all round service provided. Very happy."

"Excellent service. The agents were all very efficient and knowledgeable."

"Professional service. Lots of communication."

"Extremely helpful & stayed in contact frequently to keep me updated."

"Fantastic for both sale & purchase."

"It was a protracted sale due to the sales further up the chain (4 link chain). John Payne facilitated not only with the sale of our flat, but the purchase of our house (despite us not buying through them). They were incredibly helpful and we would definitely use them again, along with recommending them to people in the area. Also, very knowledgeable about the local market & traveled sensible pricing.

"Extremely professional, bearing in mind the difficult buyer."

"Very professional: involving the property prior to marketing came equipped with lots of examples of similar properties sold within the last year. Attracted lots of buyers. Discussed pros and cons of different offers received. Recommended property clearance firm. Maintained contract with us & interest of buyer when sale had to be delayed."

"John Payne provided an excellent service throughout!"

"We gave this agent sole agency their approach was thoroughly professional throughout. They kept in touch by phone and communicated all offers, viewing interest and progress in writing very promptly, their staff had excellent local knowledge and considerate experience."

"Very good persistent service in a difficult market."

Hand written notes of thanks

We often receive handwritten thankyou notes. Here is a selection of some recent ones we've received.


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